BPM is a holistic management approach focused on aligning all aspects of an organization with the wants and needs of clients. It promotes business effectiveness and efficiency while striving for innovation, flexibility, and integration with technology.
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Use this 21 page Word document to perform a BPM audit program to demonstrate a process of identifying specific business functions associated with a company’s core business services and or products and identify a series of questions related to service deliverables to establish a performance benchmark and future management action plans.